We’ve all heard the phrase "the customer is always right," but in today's market, being "right" isn't enough. To truly win, you have to be different, dependable, and definitive.
Are you confident that your team is moving the needle on customer happiness, or are you just "getting through" the inbox?
We are hosting a Live Online Workshop designed to strip away the fluff and focus on the technical and interpersonal skills required to achieve elite Customer Satisfaction (CSAT).
What We’ll Cover:- Defining Your Solution: It’s not just what you sell; it’s the problem you solve. We’ll pinpoint your unique value proposition.
- The Art of Delivery: Learn the specific mechanics of superior service and how to measure true "Customer Success."
- The Expectation Game: How to be crystal clear on your offering and where you stand against the competition.
- The "Over-Delivery" Framework: Why what you say matters, and how to include "surprise extras" that turn customers into advocates.
- Feedback Loops: Master the art of responding to feedback—both the glowing and the gritty—in record time.
Meet Your Instructor: Andy Wilkes
Andy Wilkes has worked in the IT professional services field for more than 40 years in program management and business leadership positions. He held Director and Vice President roles with major hardware and software vendors where he was responsible for the delivery of critical IT and business programs enhancing corporate support and performance.
He had the lead role in establishing service delivery and customer satisfaction metrics as well as development of personnel and professional leadership to support these efforts. The organizations that he led achieved the highest customer satisfaction ratings for the worldwide service delivery organization for multiple years.
Andy is a native Georgian and enjoys outdoor activities, spending time with his family, and supporting entrepreneurs and small business owners as a SCORE mentor. | 
